Smart City Dispatch · Glossary
Digital transformation
Organizational change enabled by digital capabilities, including redesign of processes, services, operating models, and decision-making - not simply converting paper to electronic form.
Digital transformation
Organizational change enabled by digital capabilities, including redesign of processes, services, operating models, and decision-making - not simply converting paper to electronic form.
Smart-city relevance: Smart-city initiatives fail when technology is installed without changing the process it is supposed to improve.
Related: Digitization