Smart City Dispatch · Glossary
Key Performance Indicator (KPI)
A measurable indicator used to track progress toward an objective. City KPIs may measure service reliability, response time, emissions, modal share, water loss, safety, digital access, or resident satisfaction.
Key Performance Indicator (KPI)
A measurable indicator used to track progress toward an objective. City KPIs may measure service reliability, response time, emissions, modal share, water loss, safety, digital access, or resident satisfaction.
Smart-city relevance: A technically advanced project can fail if its KPIs measure technology installation rather than real outcomes.
Related: ISO 37120; ISO 37122; ISO 37123