Smart City Dispatch · Glossary
Service-level agreement (SLA)
Contractual or operational commitment defining expected service performance such as uptime, latency, response time, support, and recovery.
Service-level agreement (SLA)
Contractual or operational commitment defining expected service performance such as uptime, latency, response time, support, and recovery.
Smart-city relevance: Smart-city services need measurable operating expectations, especially when outsourced.
Related: SLO